Reservation rules

Thank you for choosing the “Grand Avenue” Hotel!

We bring to your notice that the payment hour in our hotel is midday.

Booking confirmation is sent to your email address. You may cancel any unpaid reservation within 24 hours before the expected check-in date. You can also withdraw the amount paid for the reservation upon notifying the hotel administrator within 24 hours before the check-in date by the phone: (343)3783434.

We offer the following methods of payment:

• international credit card payments (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, DINRES CLUB, UNION)- when checking in.
• cash payment (rubles)
• non-cash payment (rubles)
• bank transfer (for natural persons)

To make credit card payment you should:

• Fill in your credit card data into the fields specified in the blank pre-authorization form.
• The cost of one-day stay at the hotel of the category you have chosen will be blocked up until your checking-in, and in case of untimely cancellation this amount will be debited from your account according to the hotel service rules*.
• Fill in the pre-authorization form including the amount of payment, if you want to pay the entire sum before checking in the hotel.

* RF Government regulation # 490, dated April 25, < 1997 >

To make a bank transfer natural persons should:

• Choose the appropriate method of payment.
• Settle the invoice within 48 hours upon the receipt of the confirmation.

Please note that bank charges a commission for the transfers.

To make a bank transfer legal persons should:

• Choose the appropriate method of payment and book a room in the system.
• Fill in the specified form of the letter of guarantee-request and send it by fax: (343) 3500555
• Receive the invoice to settle.
• Pay the invoice within 48 hours upon its receipt.

The booking is considered to be guaranteed if:

• You have transferred the sum to the hotel account within 2 working days from the date of booking or receipt of the invoice to settle.
• You guarantee the timely check-in by your credit card.
• You have sent the filled-in letter of guarantee in the name of our hotel.

YOU CAN MAKE AN “UNGUARANTEED” BOOKING *

In order to do it you should choose a method of “cash payment”. The room in the system will be booked although we will have to cancel your booking at 1 p.m. on the day of check-in if you fail to pay the booked room by that time.

* The hotel administration reserves the right to cancel the “unguaranteed” booking at 1 p.m. on the day of checking-in without any notification of the client.